Privacy Policy

To effectively provide and introduce any new Services to you, we collect certain information such as your phone number, your gender and your name from you. We may further request and store additional information. The BESTIE Privacy Policy explains how we collect, use, share and store the information collected. The BESTIE Privacy Policy also details your rights under law and how you may control the data you provide us.

PURCHASE AND USAGE OF COINS AND GIFTS

You can acquire coins (“Coins”) using payment methods provided by us on the Platform. You can use these Coins to play games on the Platform, licence virtual gifts/digital goods (such as stickers, gifs, banners etc) to gift them to other users or customise your profile. Coins/Gifts are not treated as individual goods to be purchased by users but as licenced access to items issued by the Platform. Do note that Coins/Gifts cannot be exchanged for cash, legal tender, or any form of credit and cannot be used for trading on the internet. You are solely responsible for the Coins/ Gifts you purchase on the Platform and you agree that we will have no liability or responsibility with respect to such Coins/ Gifts.

Purchasing Coins

Usage of Coins

Purchasing Gifts

GAMES AND REWARDS

Any games and rewards on the Platform are made available as promotional activities for our users. As a promotional feature, such games and rewards are offered on as is where is basis, without any guarantees regarding availability or error-free operation, and we make no warranties or representations regarding them. Games on our platform cannot be played with real money. All rewards are provided free of charge and cannot be exchanged for cash, transferred into real currency, or used as the basis for any monetary claims against us.

Please independently verify that your participation in games on the Platform is permitted under local laws applicable to you. We do not provide games in any geography where it may be unlawful for us to do so. We have the right to cancel, suspend or void your rewards if identify that you are participating from a prohibited location.

Participation in the game or receipt of rewards does not permit any of the following:

(a)    Derivative uses of our Services.

(b)   Copying, reverse engineering, or otherwise modifying or exploiting our technology, files, or software.

(c)   Downloading or copying account information for third-party benefit.

(d)   Use of data mining tools, robots, or similar data extraction methods.


You are prohibited from engaging in cheating, fraud, collusion, or any unfair gaming practices on the Platform. If we determine or suspect that any individual has engaged in such activities, we reserve the right to revoke, suspend, or invalidate any rewards already granted or pending, as well as to suspend or terminate the accounts of those users on the Platform.

THE BALANCE IN WALLET ACCUMULATED FROM YELLOW ROSES, LEADERBOARDS OR ANY OTHER ACTIVITY WILL EXPIRE AND BE FORFEITED IF THERE IS INACTIVITY IN THE WALLET FOR 3 MONTHS (90 DAYS) NO REFUNDS OR COMPENSATION WILL BE PROVIDED FOR EXPIRED OR FORFEITED BALANCE.

YOUR COMMITMENTS

By using our Services, you agree and acknowledge the following:

a.    No Impersonation or False Information to be Provided

While you do not have to use your actual name on our Platform, you are required to input your correct phone number and gender to use our Services. You will not falsely represent yourself as another person or representative of another person on the Platform. You will not use our Platform to deceive others or spread false information, misinformation or content which misleads users about its origin.

b.    Device Security

We have implemented measures to ensure that our Platform is secure. However, there is no guarantee that our Platform is immune to hacking and virus attacks. You shall not use automated means or bots to access the Platform or collect user information. You will also not allow multiple accounts to be linked to your profile through any means, including but not limited to your phone number, PAN number, IP address, UPI ID, bank account details, etc. You will be responsible for all content posted by any account linked through these means.

c.    Content Removal and Termination

If any of our users report your content which violates the Terms, we may remove such content from our Platform. We reserve the right to suspend or terminate your account and block you from re-registering with us if your content violates the Terms.

d. Respecting the Rights and Privacy of Other Users

You must respect the rights and privacy of others. You will not share any content that belongs to another person without their permission, or otherwise use the Platform in any manner which violates or infringes any person’s intellectual property rights including any patent, trademark, copyright, or privacy rights or publicity rights.

You will not post content that invades the privacy of another person or harasses users base on their gender, race, religion, caste, or ethnicity. You will not create or share content that promotes hatred or incites violence between different groups.

e.   Respecting BESTIE's Intellectual Property Rights

BESTIE owns all rights to the Platform, including all related brands, content, software, features, and technology. You agree to respect BESTIE’s intellectual property rights including any patent, trademark, copyright or other proprietary rights, and not do, attempt to do, or encourage others to do the following:

f.    Platform Not to be Used For Anything Unlawful or Illegal

You shall not use our Platform to share any content which is:

g.   Content Rights and Liabilities

We strongly believe in the freedom of expression and allow you to share photographs, images, videos, and other content on our Platform. We do not have any ownership over any of the content shared by you and the rights in the content remain only with you.

You remain solely responsible for the content you post on our Platform. We do not endorse and are not responsible for any content shared or posted on or through our Platform, and for any consequences resulting out of such sharing or posting. The presence of our logo or any trademark on any content shared by you does not mean that we have endorsed or sponsored your content.

We will not be liable or responsible for the consequences of any transactions made or entered into by you with other users of the Platform or advertisers on the Platform.

BESTIE may access, review, and remove your content at any time for any reason, including to improve our Services or if we believe your content violates these Terms or applicable laws.

You may delete your content and/or account at any point. However, your content may continue to appear on the Platform if it has been shared with others. To learn more about how we use information, and how to control or delete your content, please read the BESTIE Privacy Policy.

h.   Third-Party Materials and Services

The Platform may display content, features, or materials from third parties and allow access to third-party services. Your use of any third party materials or services is governed by the respective third party's terms. BESTIE is not responsible for any aspect of the third party materials or services, including their content, accuracy, quality, or availability. We do not endorse or assume liability for any third party materials or services available through the Platform, including any third-party links or materials posted by other users of the Platform.

i.   Intermediary Status and No Liability

We are an intermediary as defined under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. These Terms are published in accordance with the provisions of Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing of the rules and regulations, BESTIE Privacy Policy, and FRND Terms of Use for accessing and using our Platform. Our role is limited to providing a platform for users to upload, share and display content, created or shared by you and other users.

Content on the Platform is primarily created by users and third parties. While FRND reserves the right to review and remove content, we do not review all content posted on the Platform. We are not responsible for the consequences of such actions (whether online or offline) or for services and features offered by others, even if you access them through our Services. Each user is solely responsible for the content they submit, whether shared publicly or privately. Users may report any content or accounts that violate our Terms through the reporting mechanisms provided on the Platform and in these Terms.

Our responsibility for anything that happens on our Platform is strictly governed by the laws of India and is limited to that extent. You agree that we will not be responsible for any loss of profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages arising to you or any other person related to these Terms, even if we know they are possible. This includes when we delete your content, information, or account.

j.   You Will Not Attempt to Disrupt or Jeopardise BESTIE services

We have developed a community-driven platform. Therefore, you agree to not interfere with, or use non-public areas of our Platform, Services, and our technical delivery system. You will not introduce any trojans, viruses, any other malicious software or any other computer code, file or program, or any bots or scrape our Platform for any user information. You will not create new accounts after we have disabled your account, use unauthorised applications to access the Platform, request login details from other users, or trade in account access.

Additionally, you will not probe, scan, or test the vulnerability of any system, security or authentication measures implemented by us. If you tamper or attempt to tamper with our technological design and architecture, we will terminate your user profile and ban you from using our services. We may further report such actions to the appropriate law enforcement authorities and proceed against you with legal actions.

1. Broadcast

As part of the BESTIE platform we provide the Broadcast feature which allows you to broadcast real-time videos, audios of yourself on the platform. Other users can participate in live videos, audio broadcasted by you thus allowing for real-time communication.

All content uploaded using the Broadcast feature is subject to the BESTIE Terms and Privacy Policy. We reserve the right to immediately remove any content uploaded using this feature which is in violation of these Terms.

We may, from time to time, add, remove or alter the functionality of the Broadcast feature. We may also discontinue the Broadcast feature from the BESTIE platform at any time. We do not warrant that the Broadcast feature will be error-free or always available, the Broadcast feature will always function without disruptions, or any content posted by other users using the Broadcast feature will be accurate. We provide the Broadcast feature for you to interact on a real-time basis with other users but you shall not misuse the feature to upload content that is prohibited under the BESTIE Terms and Privacy Policy. We do not warranty the continued availability of this feature.

PERMISSIONS YOU GIVE TO US

You accept these Terms and give us certain permissions so that we can serve you better.

Permissions you grant to us are:

Licence to content

By creating/sharing/posting/uploading content using our Services, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide licence to host, use, distribute, run, copy, publicly perform or display, translate, and create derivative works of your content (consistent with your privacy and application settings). Automatic Downloads and Updates We are constantly updating our Platform and Services offered. To use our Platform, you may need to download the BESTIE mobile application to your mobile device and update it from time to time. Applications and software are constantly updated for your use and you will need to install the latest version of the BESTIE mobile application to your mobile device each time such update is generated.

WHAT HAPPENS IF WE DISAGREE

In all cases, you agree that disputes will be subject to the laws of India and the courts of Bangalore shall have exclusive jurisdiction over all such disputes.

GRIEVANCE REDRESSAL AND REPORTING

As part of our commitment to the privacy and safety of our users, we continue to work alongside the government authorities in order to keep our users safe. We have put together a robust Grievance Redressal Mechanism in place to help resolve any concerns or complaints raised by you with respect to BESTIE

Various mechanisms for grievance redressal are given below:

    1. You can report user profiles and raise complaints for content that violates our Terms. You can select the appropriate reason and click on the report option.

    2. You can send an email to care@bestie.app with your concern or complaint.

    3. You may contact the Grievance Officer at any of the following:

Name: Mr. Shubham Surana

Email: grievance.officer@bestie.app

Address: BESTIE (ZIPRON LLP)

65/2535 B8 FIRST FLOOR

APB ARCADE , NADAKKAVU

CALICUT, KERALA INDIA- 673011


LIMITATION OF LIABILITY

We do not assume any liability with respect to any loss or damage, arising directly or indirectly due to any inaccuracy or incompleteness of any information or a breach of any warranty or guarantee due to the actions of any user of the Platform.

The Platform and Services are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. We do not warrant the quality of the Services or the Platform including its uninterrupted, timely, secure or error-free provision, continued compatibility on any device, or correction of any errors.

In no event shall we, or any of our affiliates, successors, and assigns, and each of their respective investors, directors, officers, employees, agents, service providers, and suppliers be liable for any special, incidental, punitive, direct, indirect or consequential damages suffered as a consequence of a breach of the Terms by another user or arising out of the use of or the reliance on any of the Services or the Platform.

In the event any exclusion contained herein is held to be invalid for any reason and we or any of our affiliate entities, officers, directors or employees become liable for loss or damage, then, any such liability shall be limited to not exceeding the charges or amounts paid to us for use of the Platform or the Services in the month preceding the date of the claim.

ASSIGNMENT

The rights and obligations under these Terms are granted only to you and shall not be assigned to any third party without our consent. However, we are permitted to assign our rights and obligations under these Terms to others. This can happen when, for example, if the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. In such case your information would be transferred or become subject to a different Privacy Policy, we will notify you in advance.

TERMINATION AND SUSPENSION

You may terminate these Terms by deleting your account from the Platform. BESTIE reserves the right to restrict, suspend, terminate, or take other appropriate action impacting your access to the Platform if you fail to comply with these Terms, violate applicable laws, for reasons beyond our control, or for any other reason. We reserve the right to determine, in our sole discretion, as to what constitutes a violation.

We reserve the right to terminate these Terms, cease providing any or all Services, or impose additional limits on your Platform usage. We may also deactivate accounts due to prolonged inactivity and reclaim usernames. While we will endeavour to provide reasonable notice before taking such actions, this may not be possible in all circumstances. For violations of our Terms and Privacy Policy, we will notify you of any restriction, suspension, or termination and provide an opportunity to appeal our decision.

Regardless of which party terminates these Terms, provisions relating to intellectual property rights, liability limitations, indemnification, and dispute resolution shall continue to remain in effect.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless us, and our subsidiaries, affiliates and agents and their respective officers, directors, employees, successors and assigns from and against any claim, proceeding, loss, damage, liability, cost, demand or expense (including but not limited to attorney's fees) of any kind arising out of:

(i) your access to or use of the Platform and Services;

(ii) any breach by you of your obligations under this Agreement;

(iii) your violation of the rights of any third party, including any infringement of intellectual

property, or of any privacy or consumer protection right;

(iv) any violation of law or contractual obligation and any claims, demands, notices pursuant

to such violation;

(v) your negligence or willful misconduct.

This obligation will survive the termination of our Terms.

UNSOLICITED MATERIAL

We always appreciate feedback or other suggestions. We may use the same without any restrictions or obligation to compensate you for them and are under no obligation to keep them confidential.

Prohibition of Child Sexual Abuse and Exploitation (CSAE)

1. Zero-Tolerance Policy

Our platform strictly prohibits any content, activity, or behavior that involves the sexual abuse, exploitation, or endangerment of children. This includes but is not limited to:

2. Reporting and Compliance

3. Enforcement and Actions

4. Protection and Safety Measures

5. Contact and Reporting

If you come across any violations of this policy, please report them immediately:

GENERAL

1. If any aspect of these Terms is unenforceable, the rest will remain in effect.

2. Any amendment or waiver to our Terms must be in writing and signed by us.

3. If we fail to enforce any aspect of these Terms, including reporting any illegal or

impermissible actions to appropriate law enforcement authorities or blocking or

suspending your profile, such failure to enforce our rights will not be a waiver by us.

4. We reserve all rights not expressly granted to you.

Who are we ?

Bestie, along with its accompanying website and app, is owned and operated by Zipron Finserv LLP. Our registered office is located at 65/2535, B8 First Floor, APB Arcade, Nadakkavu, Kozhikode, 673011.

We reserve the right to modify these terms and policies at any time. The latest version will always be available on our website and app. We recommend periodically reviewing these documents, as changes are effective immediately upon publication. By continuing to use our app and website, you acknowledge and accept any revisions to our terms and policies.

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